Origin Energy wrongly took $2.5m from nearly 3,000 ex-customers via Centrepay

Origin Energy, AGL and Ergon used the Centrepay system to wrongly take money from Centrelink welfare payments to former customers.Origin Energy, AGL and Ergon used the Centrepay system to wrongly take money from Centrelink welfare payments to former customers.

AGL wrongly received about $700,000 from more than 500 former customers, according to court documents, but it remains unclear how much Ergon may have received from former customers. “This has probably been going for a little while now and as a result of a group of advocates writing earlier in the year with very clear evidence of areas of concern, as well as our new CEO, we have commenced a review of Centrepay for the first time in a while.”

“We’re also having a really strong look at overpayments as part of compliance framework as well,” she said. “And a big part of that is working with customers and industry to really make sure that deductions are cancelled, that people aren’t being overcharged where their accounts aren’t current, but it’s that empowerment of people to ensure their responsibilities as well.

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