Customers with smart meters installed prior to January 2023 may be entitled to compensation. Energy companies are preparing to pay an additional £200,000 in compensation due to improper installations of prepayment meters.
Each customer's compensation is calculated based on their individual circumstances and the inconvenience experienced from their supplier. An additional £200,000 has been set aside for the next round of compensation payments, with plans already in motion among suppliers. Ofgem explained that compensation amounts differed due to varying supplier practices and unique customer circumstances, as reported by BirminghamLive. Customers have received their compensations in a variety of ways including cheques, direct credit to their energy accounts, or have had their debts cleared.