Energy firms agree to stop forced installation of prepayment meters

Mr Shapps said he had therefore found that “most suppliers are falling short on correcting their ways” and halting forced installation is “only the beginning” of fixing the “abhorrent practice” of forcibly fitting prepayment meters into vulnerable customers’ homes.

He said he was still pushing suppliers to make good on failures and was angered that letters back to him from companies only offered “half the picture” because details on how they would fix wrongdoings were missing from several replies. Mr Shapps said: “People will have understandably been shocked and appalled at how vulnerable people’s homes have been invaded and prepayment meters installed against their wishes – and suppliers are only at the beginning of correcting this abhorrent behaviour.”

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Equinor makes record $75bn profit during energy crisis\n\t\t\tExpert insights, analysis and smart data help you cut through the noise to spot trends,\n\t\t\trisks and opportunities.\n\t\t\n\t\tJoin over 300,000 Finance professionals who already subscribe to the FT.
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