How the new energy bills compensation scheme will work

While micro-businesses have long been able to use the free resolution service offered by the Energy Ombudsman for claims up to £10,000, firms with 10 to 49 employees will not be able to claim for historic cases

While micro-businesses – firms with less than ten employees and sales under £1.8m – can already go to the Energy Ombudsman for help with energy contract disputes, the Government will extend that to companies with fewer than 50 employees. This means 99 per cent of all private businesses and charitable organisations will have access to the free resolutions service.

The UK’s 5.2 million micro-businesses – those companies with up to 10 employees – have always been able to access the free resolution service from the ombudsman, but only for claims up to £10,000. Ask your supplier to provide detail of all the broker fees you have paid as part of your energy tariff since you agreed the deal. For example, if your company has been with the same supplier since 2000, then ask how much you have paid in broker fees since then.

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