Services Australia says it is working with energy retailer Ergon to return overpayments made via the government-run Centrepay debit systemServices Australia says it is working with energy retailer Ergon to return overpayments made via the government-run Centrepay debit systemA second Australian energy company wrongly received money from the welfare payments of former customers, prompting fears the issue identified atthat $700,000 had been diverted via the government-run Centrepay debit system...
The spokesperson said the company had robust processes for billing and to ensure any accounts in credit were refunded. “Ergon Energy Retail will first notify the customer via a message on their final bill that their account is in credit and request they make contact to organise a refund. The corporate regulator is investigating dozens of companies. At least four it has already penalised remain on the system.
AGL said it did not benefit from the diverted payments, which sat as credit in customers’ accounts and have now been refunded.