outstanding debtJess Bramley and Jonathon Williams were forced to get the Energy Ombudsman involved after bailiffs turned up at their front doorJess said when they got into the new property in March 2021, they decided to stick with their current supplier EDF - so couldn't understand why their lives were being "made hell".
"They also sent the debt to debt collectors and sent bailiffs to you despite the account liability being in dispute and you constantly explaining that you had an active account with another supplier. If you've got credit on your account, you have every right to get it back - although some experts recommend keeping it there through theIf you are disputing a bill, taking a meter reading is a must.
But beware so you don’t end up in debt later on with a bigger catch-up bill at the end of the year from underpayments racking up.