She says Virgin Australia hasn't acknowledged her claims for costs incurred while without her wheelchairBut it ended in feelings of helplessness, accompanied by a skyrocketing damage bill.Ms Zarb, who has a degenerative disorder, said she had recently started using an electric wheelchair to get around, particularly over long distances.
Doctor with quadriplegia who was 'tipped' out of his wheelchair says airline staff ignored his concerns Ms Zarb said she and her brother were forced to rely on taxis and hired mobility scooters to traverse town for three days, severely derailing what was supposed to be a relaxing holiday. "When she doesn't have the chair, it compromises our ability to do things like cook, like play with our son, move around independently, and she ends up in a lot of pain," Mr Hendy said.She said that had also been impacted by her extended time without a wheelchair."I'm struggling to sleep at times, struggling to eat.
She and Mr Hendy said their interaction with Virgin Australia had been "beyond frustrating", with an average response time of six or seven days per email.