He had a smart meter for his electricity, and sent gas meter readings periodically.
If you have not been correctly billed, then suppliers can only chase you for money owed within the last 12 months - and not before this. The energy ombudsman told Scottish Power in October last year to re-calculate what Adam owed over the previous 12 months only.Adam received a bill from the supplier that same month, which appeared to be charging him £1,040 to clear the bill - so he paid up thinking that the issue had been resolved.
The amounts that the debt stood at usually varied each time - but at the end of last year, Adam received his biggest bill yet of nearly £9,200.prepayment meterAdam asked Scottish Power to explain why he is still being billed so much money, but got no response."I've been hounded to pay with no explanation and no itemised bill."Following the £1,040 he paid, Adam owes nothing, and Scottish Power had recalculated that his account is now in credit.
Find it hard to believe this dude didn’t check his direct debits for energy were not going out for 3 years in the middle of an energy crisis …
I wish I had known this! A similar situation happened to me a few years ago. There was a problem with British Gas at their end with taking my DD payment. We ended up owing over £2000.00 and after numerous attempts to them I got it sorted but owed them still
Something needs to be done urgently it's getting out of hand
Stupid that he had to go to a newspaper before they would sort it these energy company’s take the piss
Never let them frettene you stand up to them show them who's boss.