Octopus Energy sends £178 warning to customers over bills

Octopus Energy has sent a message to its millions of direct debit customers regarding their monthly bills. As the weather begins to warm up, many households may have ceased using their heating in an effort to save money.

The reason lies in how the direct debit payment system operates. Energy suppliers charge a fixed amount each month to prevent bills from wildly fluctuating throughout the year. Claim a free National Trust pass worth up to £50 for your family day out this spring, reports Birmingham Live. Customers are entitled to claim their credit at any point, but it's wise to consider the implications, as it could lead to higher payments in winter.

Octopus Energy shed light on why customers often have a credit balance: "Most people use more energy in winter and less in summer, but pay the same amount each month via direct debit. That means you build up credit during the summer to help towards your higher winter bills."

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